Benefits

E-commerce

With our proven e-commerce solutions, you can effectively engage with customers throughout their customer journey and achieve profitable results by creating relevant and connected shopping experiences.

• Innovate and optimize e-commerce experiences.
• Adopt a circular business model.

Customer data

Our customer data management solutions help you harness the power of your data, creating impactful digital experiences and building trusted relationships with customers.

• Understands customers better.
• Enables effective identity and access management.

SAP Sales Cloud

Optimizes sales processes and enables customer-centric sales interactions by empowering sales teams with information and recommendations based on artificial intelligence.

• Foster long-lasting customer relationships.
• Interact with customers through digital sales channels more effectively than ever before.
• Understands each customer and uses knowledge to improve sales performance.

SAP Service Cloud

Resolve issues faster with powerful case management and connected service operations, enabling you to increase customer satisfaction and loyalty.

• Provides service agents with the information they need when they need it.
• Increases service efficiency.
• Offers fast, personalized and consistent service.

SAP Emarsys customer engagement

Launch multichannel campaigns quickly and at scale to reach the right customers with the right message at the right time.

• Interact with customers the way they want to interact.
• Reduces marketing complexity.
• Delivers relevant interactions with customers through marketing channels.

Artificial intelligence toolkit for SAP CX

Enables sales, service and e-commerce teams to automate repetitive tasks and analyze customer data using new AI capabilities delivered through a standalone application and Joule Copilot.

• Foster long-lasting customer relationships.
• Interact with customers through digital sales channels more effectively than ever before.

Understands each customer and uses knowledge to improve sales performance.